1win link Privacy Policy

Welcome to the 1win link platform. When you use our services, you share certain personal information with us. This Privacy Policy ("Policy") explains what information 1win link collects, how it is processed, how long it is retained, and what your rights are.

This Policy supplements our Terms and Conditions and both should be read together. By registering or logging in to the site, you are considered to have accepted this Policy.

This Policy applies only to services provided through the 1win link website and app. We are not responsible for third-party websites or services.

The following types of information may be collected to create and manage an account on 1win link:

1.1 Information Provided Directly by You

• Full name, date of birth, and national identity card details
• Contact information: email address, mobile number
• Payment-related information: bKash, Nagad, Rocket, Upay, or bank account numbers (full numbers are not stored)
• Username and password set at the time of registration (passwords are stored in encrypted form)

1.2 Automatically Collected Information

• Device information: device type, operating system, browser version
• IP address and geographic location (up to country and region level)
• Browsing activity on the site: which pages were visited, how much time was spent
• Data collected from cookies and similar technologies

1.3 Identity Verification Information

To comply with international financial regulations and ensure account security, we may request national identity card or passport details as part of identity verification (KYC). This information is stored under strict security measures.

1win link uses collected information for the following purposes:

2.1 Service Operations

• Account registration, verification, and management
• Processing deposits, withdrawals, and other financial transactions
• Providing bonuses, rewards, and promotional offers
• Providing 24-hour customer support via live chat and email

2.2 Security and Fraud Prevention

• Detecting and preventing fraudulent activity
• Identifying multiple accounts
• Protecting against unauthorised access to accounts

2.3 Legal Obligations

Information is retained to comply with applicable laws and regulations and to maintain records needed for legal claims or disputes.

2.4 Service Improvement

Anonymous statistics are used to analyse user experience and improve the platform's functionality and design.

Cookies and similar technologies are used on the 1win link website. Cookies are small text files stored in your browser.

3.1 Types of Cookies

• Essential cookies: Required to maintain login state and manage secure sessions. These cannot be disabled.
• Performance cookies: Collect usage statistics about the site to help improve the service.
• Preference cookies: Remember language, timezone, and display settings.
• Marketing cookies: May be used to show advertisements based on your interests.

3.2 Cookie Controls

You can reject non-essential cookies by changing your browser settings. However, disabling certain cookies may affect your ability to use all features of the site.

1win link does not sell your personal information to third parties. Information may be shared in the following limited circumstances:

4.1 Service Providers

Necessary information is shared with selected third-party organisations for payment processing, technical infrastructure, customer support, and data analysis. These organisations operate under strict confidentiality agreements.

4.2 Legal Requirements

Information may be disclosed when required to comply with a court order, a lawful request from a government authority, or applicable law.

4.3 Business Transfers

In the event of a merger, acquisition, or transfer of assets, user information may be transferred. We will send you advance notice in such circumstances.

4.4 With Your Consent

Outside of the cases listed above, information will not be shared with any third party without your explicit consent.

5.1 Retention Period

Information is retained while your account is active and for a defined period after the account is closed. Financial transaction records may be kept for a longer period in accordance with legal obligations.

5.2 Security Measures

1win link uses industry-standard technology to protect your information:

• Data transmission is secured through SSL (TLS) encryption
• Stored sensitive information is kept in encrypted form
• Two-factor authentication (OTP) is available for account access
• Regular security audits and system monitoring are carried out
• Role-based access controls apply to staff accessing information

5.3 In the Event of a Data Breach

If a security breach occurs and your information is likely to have been affected, we will notify you as quickly as possible.

As a user of the 1win link platform, you have the following rights:

6.1 Right to Know

You can find out what information we have collected about you, why we collected it, and how we are using it.

6.2 Right to Correction

If any of your stored information is incorrect, you can request a correction through the customer support team.

6.3 Right to Deletion

In certain circumstances you can request that your information be deleted. However, it may not be possible to delete all information due to legal obligations.

6.4 Right to Object to Processing

You have the right to object to marketing communications or profiling. You can opt out of marketing emails at any time.

6.5 Right to Data Portability

You can request a copy of your account information in a structured, machine-readable format.

To exercise any of these rights, please contact our customer support team. We provide assistance in Bengali and English via 24-hour live chat and email.

1win link is strictly for persons aged 21 and above. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of registration.

We are committed to ensuring responsible use of our services. Reading the Responsible Gaming guidelines will show you how to enjoy gaming safely and responsibly.

If you believe that information belonging to a minor has reached us, please notify our customer support team immediately — we will remove that information promptly.

Because 1win link uses global infrastructure, your information may be stored on servers located outside Bangladesh. In such cases we ensure that:

• Any international data transfer takes place under appropriate security measures
• Contractual obligations are in place with third-party data processors
• The standard of data protection is never reduced under any circumstances

1win link may revise this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be changed
• For significant changes, a notice will be sent to your registered email address
• Continued use of the site after changes are made will be taken as acceptance of the updated policy

We recommend visiting this page regularly to stay informed about updates.

If you have any questions, comments, or complaints about this Privacy Policy, please contact our customer support team:

• Live Chat: available directly from any page on the site, 24/7
• Email: [email protected]

We provide support in both Bengali and English. You can find more details about us on our About Us page.

We aim to respond as quickly as possible after receiving your message. Protecting your information is one of our top priorities.